Refund Policy

Refund policy

Bulldog Skincare Limited (hereinafter “Bulldog”) does not offer refunds or exchange for 'change of mind' reasons.

Bulldog offers a full refund or exchange option for the following reasons:

  1. Item/s has a problem that would have stopped buyer from purchasing it if buyer had known about it
  2. Item/s is unsafe
  3. Item/s is significantly different from the sample or description
  4. Item/s cannot be used for its expected purpose and cannot easily be fixed within a reasonable time.

Requests for full refund or exchange are subject to the following conditions:

  1. A claim for refund or exchange must be received by Bulldog within a reasonable time after the items are received by the buyer or the defect is discovered by buyer (whichever is sooner);
  2. All return postage for any item purchased is at the buyer’s expense. If Bulldog determines the item is eligible for a full refund or exchange, Bulldog will reimburse you for reasonable and verified shipping costs already paid (please keep your shipping receipt).  Buyer will be responsible for collection and inspection costs should no problem or defect be detected.  

Alternatively, you can choose to keep the item and Bulldog will compensate you for any drop in value.

The Australian Competition and Consumer Commission website (www.accc.gov.au)  contains more information on rights to refunds, under the section headed “Publications”.

You will receive your refund within 14 days from the day on which we approve your refund request, however, in many cases you will receive a refund more quickly. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order, however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged or defective?

All Bulldog Skincare products undergo stringent quality controls and checks from the beginning of the manufacturing process to the end postage and shipping dispatch. In the unlikely event that you do receive a defective item, please notify us as soon as possible after receiving the item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact our customer service team via our contact us page. Please attach any pictures you have of the damage to the message. A member of the team will review the details and offer a replacement or refund (depending on the type of product failure) to resolve your query. If your product doesn't have a major fault, we'll replace your product within a reasonable time.  If it is not replaced within a reasonable time, you can choose to proceed with a full refund or exchange.