Delivery & Returns

Delivery Costs For Online Orders

  1. Our standard shipping charge is $9.95. Australian standard orders totaling over $50 (after any discounts and / or promotional codes have been applied) are delivered free. Unfortunately, shipping costs do not count against the $50 total.
  2. Bulldog Skincare Limited and its affiliated companies (hereinafter, “Edgewell Personal Care Company” or “we”, “us” and “our”) reserve the right to change the advertised price at any time.
  3. Standard delivery methods will be used via Australia Post Parcel post to Australian addresses only. Express Post excluded.

Delivery Times for Online Orders

  1. Once payment has been processed, we aim to ship all orders within two (2) working days of receipt. From dispatch, please allow around 3-7 working days for standard delivery.

    5. Working days for us are Monday to Friday (not including Bank / Public Holidays).

Missing Orders

  1. Please contact us at contact us page straight away if your order does not arrive when it should. You should quote your order number and we will find out what happened to it and get it to you as quickly as we can. Unfortunately, we cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.

Missing Items

  1. Please contact us at contact us page immediately if your order is missing any products. We’ll find out what happened to your order within three (3) working days and we’ll get them to you as soon as possible or give you the option of a full refund of the missing items.

Returns Policy and Refunds

  1. Bulldog Skincare Limited (hereinafter “Bulldog”) does not offer refunds or exchange for 'change of mind' reasons.

Bulldog offers a full refund or exchange option for the following reasons:

  1. Item/s has a problem that would have stopped buyer from purchasing it if buyer had known about it
  2. Item/s is unsafe
  3. Item/s is significantly different from the sample or description
  4. Item/s cannot be used for its expected purpose and cannot easily be fixed within a reasonable time.

Requests for full refund or exchange are subject to the following conditions:

  1. A claim for refund or exchange must be received by Bulldog within a reasonable time after the items are received by the buyer or the defect is discovered by buyer (whichever is sooner);
  2. All return postage for any item purchased is at the buyer’s expense.  If Bulldog determines the item is eligible for a full refund or exchange, Bulldog will reimburse you for reasonable and verified shipping costs already paid (please keep your shipping receipt).  Buyer will be responsible for collection and inspection costs should no problem or defect be detected. 

Alternatively, you can choose to keep the item and Bulldog will compensate you for any drop in value.

The Australian Competition and Consumer Commission website (www.accc.gov.au)  contains more information on rights to refunds, under the section headed “Publications”.

You will receive your refund within 14 days from the day on which we approve your refund request, however, in many cases you will receive a refund more quickly. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.